Planet Home Lending Payoff Request — How to Get Your Mortgage Payoff Quote Quickly
If you’re ready to close out your mortgage, you’ll need an official payoff statement showing the exact dollar amount required to bring your loan balance to $0 on a specific date. That number includes principal, daily interest through your target date, and any final fees.
With Planet Home Lending, you can request your payoff quote a few different ways — via your online account, by phone with customer care, or by fax/mail through their payoff department. Choosing the right method (and the right date) helps you avoid delays or overpaying interest.
In this guide, we’ll walk you through the step-by-step request process, typical fees & timelines, and pro tips to prevent last-minute issues—plus handy tools to estimate your payoff before you submit the official request.
Quick tip: Always specify a “Good Through” date on your request and confirm delivery instructions (wire vs. certified check).
A precise date prevents surprise interest from an extra day or two.
What Is a Payoff Request (and Why It Matters)
A Mortgage Payoff Request is a formal ask to your servicer for a payoff statement—an official letter that lists the
exact amount needed to bring your loan balance to $0 by a specific date. It’s the figure you (or your closing/title company)
use to fully satisfy the mortgage.
This payoff amount is not the same as your current monthly payment or your online “principal balance.”
It typically includes:
- Outstanding principal remaining on the loan.
- Per-diem interest through your chosen Good Through date (daily interest until the payoff date).
- Applicable fees such as recording, wire, or administrative charges (if any).
⚠️ Important: Do not send funds based on a rough estimate or online balance.
Always obtain an official payoff quote with a clear Good Through date and follow the exact
payment instructions in the letter (e.g., wire vs. certified check). This prevents shortfalls and last-minute delays.
How to Request a Payoff from Planet Home Lending
Requesting your mortgage payoff statement from Planet Home Lending is simple — but accuracy matters.
Below is a quick guide showing how to request it online, by phone, fax, or mail, and how to ensure it’s processed smoothly.
- Online: Log in to your account on planetloan.com and submit a payoff request directly through the borrower portal.
- Phone: Call Planet Home Lending customer service at 866-882-8187 during business hours to request a payoff statement.
- Fax: Send your signed payoff request form to the Planet Home Lending payoff department via fax (include your loan number and good-through date).
- Mail: Address your request to:
Payoff Department
Planet Home Lending, LLC
Meriden, CT, USA
To make sure your request is processed without delay, keep these points in mind:
- Have your full loan number ready and include it clearly on all pages.
- Specify a “Payoff Good Through Date” — the exact date you expect to make the payment.
- If a third party (like a refinance lender or title company) is making the request, attach a signed authorization letter permitting Planet Home Lending to release payoff information.
💡 Tip: Online requests are usually the fastest (1–2 business days).
Always double-check your “Good Through” date — even one extra day of interest can add unexpected costs.
What’s Included in a Payoff Statement
Your official payoff statement lists everything needed to bring your mortgage balance to $0 by a specific date.
Here’s what you’ll typically see in the document:
- Outstanding principal balance — the remaining loan amount before daily interest.
- Interest through a stated date — per-diem interest calculated up to your chosen Good Through date.
- Potential fees — such as recording, late fees, wire fees, or administrative charges (if applicable).
- Total amount due to close — the exact dollar figure required to fully satisfy the mortgage on the specified date.
- Payment instructions — how and where to send funds (e.g., certified check or wire transfer), including any routing/account details and cutoff times.
🔎 Always verify the Good Through date and follow the exact payment method listed.
If your closing date shifts, request an updated payoff to avoid a shortfall or excess interest.
Processing Time & Delivery Options
The time it takes to receive your payoff statement from Planet Home Lending depends on how you submit your request.
Here’s a quick overview of average turnaround times and what to expect:
| Method | Typical Time | Notes |
|---|---|---|
| Online Request | 1–2 Business Days | Fastest and easiest option |
| Phone / Fax | 2–3 Business Days | Requires borrower or third-party authorization |
| 5–7 Business Days | Slowest method; allow extra time for delivery |
💡 Tip: Request your payoff statement at least five business days before closing to ensure it remains valid and to avoid any expiration or recalculation delays.
Common Issues & How to Avoid Them
Even small mistakes in your payoff request can cause delays, incorrect amounts, or rejected payments.
Here are the most frequent issues borrowers face — and how to avoid them:
- Using the wrong account or loan number: Always double-check your full loan number. A mismatch can result in request denial or a delayed statement.
- Leaving out the “Good Through” date: Without this, the payoff quote may be inaccurate, since daily interest continues to accrue.
- Delays from the new (refinance) lender: If you’re refinancing, contact Planet Home Lending’s payoff department directly to confirm receipt and timing.
- Paying before receiving the official statement: Avoid sending funds early — you could overpay or still owe residual interest. Wait until you receive the official payoff quote before wiring funds.
💡 Quick tip: Keep a copy of your payoff request and confirmation email or fax receipt.
This ensures a clear paper trail if any discrepancies arise during closing or refinancing.
How to Send Your Final Payment
Once you’ve received your official payoff statement, follow the exact payment instructions provided by Planet Home Lending.
This ensures your loan is closed correctly and no residual balance remains.
- Follow the recommended payment method: Most payoff letters specify wire transfer or a certified cashier’s check for accuracy and speed.
- Send funds only to the address or account listed in your official payoff letter. Never rely on addresses from old statements or online portals.
- Keep proof of payment: Save your wire confirmation or check receipt until the loan is confirmed as fully closed and released.
✅ After your payment clears, Planet Home Lending will issue a paid-in-full confirmation and release your lien.
Keep these records for your files — they serve as proof that your mortgage has been completely satisfied.
FAQs — Planet Home Lending Payoff Request
1. How do I contact Planet Home Lending payoff department?
You can request a payoff through the online borrower portal, by calling customer service, or by sending a written request via fax/mail.
Have your loan number ready and specify your Good Through date.
2. How long does a payoff request take?
Online requests are typically processed in 1–2 business days.
Phone/fax can take 2–3 days, and mail may take 5–7 days.
Request at least 5 days before closing to avoid expirations or delays.
3. Can a third party (like a title company) request my payoff?
Yes, but they’ll need a signed borrower authorization on file.
Title companies or refinance lenders usually handle this as part of closing.
4. What if my payoff amount changes before closing?
Payoff quotes include daily interest through a specific date.
If your closing shifts, request an updated payoff statement with a new Good Through date to avoid a shortfall or overpayment.
5. How do I confirm my loan is closed after payment?
After funds post, you should receive a paid-in-full confirmation and lien release.
Keep these documents for your records and verify your online account shows a $0 balance.
Conclusion + Resources
Getting your official payoff statement is a crucial step before paying off or refinancing your home loan.
It ensures you send the exact amount needed to close your mortgage balance — avoiding delays, extra interest, or leftover amounts.
To plan your payoff confidently, estimate your balance and interest first using our trusted tools before submitting your official request.
💡 Estimate your total → Loan Payoff Calculator
— Get a quick breakdown of principal, interest, and total amount before requesting your official quote.
🔗 For official consumer guidance, visit the
CFPB – Mortgage Payoff Basics
to learn more about your rights and what to expect during the mortgage payoff process.
